EXCHANGE AND RETURN POLICY

Exchange & Return Policy

General Policy:

Products purchased cannot be exchanged or returned under normal circumstances.
If a faulty, damaged, or incomplete item is received, contact customer care within 24 hours.
Contact Details:

Email: [customer care email]
The team will respond within 48 hours.
Return Process:

Contact customer care within 24 hours of receiving the order.
If approved, send the item back to the designated address.
Upon receipt and quality check, either an online store credit or a refund will be provided.
Refunds are processed within 21 working days.
Order Cancellation:

Orders can be canceled within 24 hours of purchase.
A cancellation fee of 5% of the paid amount applies.
After 24 hours, no refunds are available.
Online Store Credit:

Created by the customer care team.
Equivalent to the value of the returned product minus shipping costs.
Valid for 30 days.
Specific Cases:

Made to Order / Custom Stitched Outfits: Not eligible for return, exchange, or refund.
Sale Articles: Not eligible for return, exchange, or refund